Noon Dalton Philippines

An Assensio Outsourcing Company

Who We Are

Noon Dalton provides remote teams to hundreds of companies globally, including large businesses, fast-growing scale-ups, private equity, and venture capital funds.

With over 10 years of experience in managing, hiring, and training remote teams, we’re able to help you define your business’s needs and understand how to address them.

Whether you are scaling quickly or looking to cut costs, we create and implement processes for remote teams, and provide dedicated team members to help you achieve your business goals.

Our Core Values

Much of what makes Noon Dalton special is that we really are more of a family than a team.

For a company of our size, it would be understandable for teams in different countries to be completely separate. It would be very common to never see ‘the big bosses’. But our company is not like that. The fact that we see the company as a family is what drives our core values and our passion. And what are our core values? Empathy. Simplifications. Continues Improvement.

Empathy

At Noon Dalton, being empathetic means being patient and understanding, both with clients and with each other. We don’t make businesses conform to our requirements. We understand what they need and do our best to help them. For a company to truly succeed, empathy needs to run through the whole organization. And at Noon Dalton, it does.

Simplifications

We’re not looking for artificial simplicity: things that look simple but aren’t well-thought-out or actually simple. We strip down our processes until all that remains is useful and essential. We remove complications and complexity for both our customers and our employees. This helps us to create an environment that brings out the best in ourselves.

Continues Improvement

We are growth-oriented; both professionally and personally. Whether that means taking part in accent neutralization training and trying to improve our public speaking, or constantly striving to meet our 1-year and 5-year goals. They say, “if you’re not growing, you’re dying”. We are focused on growth.

These are the values that create a caring environment – an environment that is focused on the well-being of everyone involved.

How We Started - Crawl Before You Fly

We were our own first customers. So, we know our solutions work! When co-founders Jehan Noon and Edward Dalton started their own business, they needed to save on the costs of hiring employees. Since Jehan had a background in outsourcing for Fortune 500 Companies, it seemed like the perfect starting point. We’d like to say that the first time we used remote teams was a perfect experience…but it wasn’t.

We Needed To Refine Our Process

We quickly concluded that the most important element wasn’t someone’s capability, but the training they received and the management structure that supports them.

We decided to take on the challenge of creating a process to make remote teams work for fast-growing enterprises.

In That Moment, Noon Dalton Was Born

We rebuilt the operations and totally revamped the training process, and this became the foundation for the ‘right sourcing’ that we do today.

How We Know It Works

We don’t make businesses conform to our requirements; we create customizable solutions that meet theirs.

When a company approaches us to talk about their needs, we use the depth and scope of our own experience in consulting and remote teams to really understand their challenges.

We then work with them to design a program, process, and assist them with executing it.

Where We Are Heading - Soaring To New Heights

Companies can take advantage of different labor markets if they don’t need to hire permanent staff in their central office. This gives them access to skilled workers in new locations that they might not have considered in the past.

Remote teams can be scaled up or down quickly. Fast-growing companies in a scale-up phase can quickly add more employees. Using our comprehensive procedures, we can have new team members up and running in no time. Similarly, if a company needs to scale back the number of remote teams, this can be done easily and pain-free.

Our outsourcing services can be applied to thousands of tasks, and we are proud to offer a resource that generates value, no matter what is happening with the economy.

Noon Dalton Philipines, an Assensio Outsourcing company.

Our Team

John has 10 years of global Senior Management experience in the BPO world, having worked in the UK, USA, India, the Caribbean, South Africa, and the Philippines. This mixture of culture and wealth of experience enables him to manage not only processes but clients and staff with a local understanding.

Ragde is an experienced operations manager, who fully understands the needs of matching a staff to a client, and handling client experience. Ragde has been with Noon Dalton Philippines from day one.

Wen Alinabon has 8 years experience in BPO management, which have allowed her to be a fantastic manager who completely understands what her staff and clients both need, in order to get the best results.

An energetic Operations Manager, David is a problem solver. He has a great understanding of client management, as well as the vision to see the next steps and progress forward for clients.

Keith joined Noon Dalton in 2014 as one of the pioneers for our Philippines Sales Team, and now manages the sales team to help clients evaluate, establish, and manage remote teams. He has over 12 years of experience in the BPO industry with a strong sales background.

Tony has 12+ years of experience in the BPO industry with a strong sales background. He joined Noon Dalton in 2014 and currently manages the sales team helping clients to evaluate, establish, and manage remote teams.

Nikki has 10 years of experience in all aspects of BPO management, specializing in HR and compliance.

Responsible for all things financial for client billing and local staffing, Mae is a qualified bookkeeper with many years of experience.

Murpheus has 12 years of experience in the BPO industry, including sales and operations, which has rounded him into a fantastic Onboarding Manager. His understanding of the transition from sales to live operations enables him to successfully onboard new clients and set a foundation for a long and fruitful partnership.

With over 15 years of combined experience in human resources, organizational development, and training, Monica blazes a fun, learning career and development path for Noon Dalton employees through generating and setting up Noon Dalton University, which is anchored on the company’s core values

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Noon Dalton Philippines

Who We Are

Our Core Values

Much of what makes Noon Dalton special is that we really are more of a family than a team.

These are the values that create a caring environment – an environment that is focused on the well-being of everyone involved.

How We Started - Crawl Before You Fly

We Needed To Refine Our Process

In That Moment, Noon Dalton Was Born

How We Know It Works

Where We Are Heading - Soaring To New Heights

Noon Dalton Philipines, an Assensio Outsourcing company.

Our Team

John Smalley

Ragde Bascon

Ragde Bascon

Wen Alinabon

David Rowe

David Rowe

Keith Ramos

Tony Lights

Tony Lights

Nikki Ocampo

Mae Perez

Mae Perez

Murpheus Galariana

Monica

Monica

Tony